Frequently Asked Questions

Send product reference, target quantity, logo file, logo position, material preference, packaging requirement, destination country, deadline, and any compliance or retailer requirements. Clear inputs reduce assumptions and revision cycles.

Some products support small trial quantities, while others need higher MOQ because of tooling, printing setup, material purchase, packaging, or factory scheduling. We confirm practical MOQ after reviewing the product and customization details.

The final quote can change when quantity, material, size, logo method, packaging, inspection scope, delivery term, or destination changes. Custom products need RFQ details before the price is reliable.

They are confirmed by project. Some orders need printing setup, mold opening, artwork cleanup, sample making, custom packaging, or special inspection. We state these costs in the quotation or pro forma invoice when they apply.

Yes. The product pages show common sourcing routes, but buyers can also send reference photos, links, sketches, specs, or existing samples. We review material, size, structure, MOQ, logo method, packaging, and export feasibility before quoting.

Most products can be reviewed for logo printing, embroidery, engraving, color matching, size adjustment, labels, hang tags, barcode stickers, polybags, retail boxes, carton marks, and private label packaging. Final options depend on the material, order quantity, and production method.

Vector files such as AI, EPS, PDF, or SVG are preferred. High resolution PNG or JPG files can be reviewed, but they may need cleanup or redrawing before production. Buyers should also confirm logo size, placement, color reference, and any packaging artwork.

Yes. For many products we can prepare a mockup or proof after the product, logo position, logo method, and artwork file are confirmed. The proof is used for layout confirmation before sample or production work starts.

Pantone references help control color, but exact results can vary by material, surface color, ink absorption, coating, lighting, and production method. For strict brand projects, a physical sample or production proof is recommended before bulk approval.

Yes. Depending on the product, buyers can request blank samples, branded samples, packaging samples, photos, videos, or digital mockups. Sample cost, setup cost, and courier cost are confirmed before sample preparation.

Lead time depends on product type, material availability, logo method, packaging, order quantity, and approval speed. Many custom projects need sample review first, then bulk production after written approval and deposit.

Buyers should check product size, material, color, logo position, spelling, imprint quality, packaging, label details, carton marks, quantity split, and destination requirements. Written approval helps keep the production reference clear.

For custom export orders, common options include T/T bank transfer, L/C for qualified larger orders, and Alibaba Payment or Trade Assurance when the order is arranged through an approved Alibaba channel. Terms are confirmed on the quotation or pro forma invoice.

Many bulk custom orders use a deposit before production and a balance before shipment. Samples, tooling, urgent material purchase, or low value trial orders may require full payment before work begins. The exact term is confirmed in writing.

Sender bank charges, intermediary bank fees, beneficiary bank fees, platform fees, and currency conversion differences should be clarified before payment. The pro forma invoice can state the expected received amount and payment reference.

Inspection scope depends on the product and order. Common checks include appearance, quantity, size, logo accuracy, color, function, packaging, label placement, carton marks, and shipment photos. Higher-risk products can require additional checks.

Depending on size, weight, deadline, and destination, shipments can move by express courier, air freight, sea freight, rail freight, FOB, CIF, EXW, or DDP when suitable. Samples usually move by express courier; bulk orders often compare air and sea options.

Yes, direct shipment can be reviewed. Buyers should provide recipient details, phone number, destination address, delivery deadline, packaging instructions, and any import requirements. Multi-address projects need a clean shipment list before packing.

No. Production time covers artwork review, sampling, material purchase, manufacturing, inspection, and packing. Transit time starts after goods are shipped. Event orders should include buffer for customs clearance and local delivery.

Buyers should report the issue with photos, videos, carton labels, quantity count, and order reference. We review whether the issue relates to approved sample deviation, production defect, packing damage, logistics damage, or specification mismatch, then discuss a practical resolution.

Available documents depend on product category, material, supplier, and destination market. Buyers should request compliance needs before quotation or sampling, especially for electronics, children products, food-contact items, textiles, batteries, cosmetics packaging, and regulated goods.