Information We Collect
When you contact CustomInChina.com, request a quote, or submit a product brief, we may collect your name, company name, email address, phone or WhatsApp number, delivery country, product requirements, artwork notes, order quantity, and message content.
How We Use Information
We use this information to reply to inquiries, prepare quotations, review product feasibility, discuss samples, arrange production communication, and improve our sourcing and website experience. We do not sell buyer inquiry data.
Files and Product Information
If you send logos, packaging files, product references, or specifications, we use them only for quotation, sampling, production review, and order communication. Buyers should avoid sending confidential files until both sides agree on the sourcing scope and confidentiality expectations.
Website Analytics and Cookies
Our website may use basic analytics, server logs, and browser cookies to understand page performance, traffic sources, device type, and general user behavior. These signals help us improve content, page speed, and product discovery.
Sharing With Service Providers
We may share necessary order or inquiry details with production teams, logistics providers, payment processors, form handling services, or technical providers when needed to process your request. We limit sharing to the information required for the task.
Data Retention
Inquiry and order communication may be retained for business records, repeat order support, quality review, and legal or accounting requirements. You may contact us to request correction or deletion where applicable.
Contact
For privacy questions, contact us through the contact page or WhatsApp at +86 177 2151 9382.